Salient Features

Your Data is Protected

KR App is hosted on a secure cloud platform, which is designed to provide high levels of data security and reliability. All the industry-standard security protocols and best practices that are required to protect your data from unauthorized access, data breaches, and other security threats; are followed.

App is equipped with advanced encryption technology, which ensures that your data is protected during transmission and storage.

Our team regularly updates and patches our system to ensure that it is up to date with the latest security standards. Strict access control policies are in place, which allows only the personnel authorized by you to have access to your data.

By using the KR App, you can be confident that your data is safe and secure, allowing you to focus on your business without worrying about security risks.

With KR App, you can be rest assured that you have the complete control over how it is used.

Multiple Modes of Lead Assignment

KR App has rule based engine that performs Real time assignment of leads. It also has CSV upload facility. This is a convenient way to import and manage large amounts of data in a structured format. With CSV upload, you can assign the data to specific Callers, which can be particularly useful for businesses that rely on customer support or telemarketing.

By assigning data to Callers, you can streamline your workflow, ensure that the right data is going to the right people, and improve your overall efficiency. Additionally, CSV upload makes it easy to update and manage data in real-time, allowing you to keep track of important customer information and make data-driven decisions that can help grow your business.

You do not have to share data with your calling agents using Excel Sheets or Printed Copies of data. Data is directly assigned to agent, in the App. After selecting lead, call can by initiated without further effort.

Message After Call

A "Message After Call" refers to a message that is sent to a person after they have finished a phone call with someone else. The message can take various forms, including a text message, an email, a voicemail, or a civil score etc.

We understand the importance of keeping your customers informed and engaged. That's why we offer a range of features that allow you to stay in touch with your customers even after the call has ended.

One such feature is the ability to send messages in the form of SMS or Whatsapp. This means that you can send automated messages to your customers, providing them with important updates, reminders, or promotions.

With our Message after call feature, you can customize your messages to suit your specific needs and ensure that your customers stay connected to your business.

This feature is not only convenient but also highly effective in maintaining customer engagement and increasing customer satisfaction. By keeping your customers informed and engaged, you can build long-lasting relationships and drive business growth.

Maintain Call History

Maintaining call history in a KR app refers to the process of keeping track of all the communication that occurs between team members and customers. This feature allows users to review past discussions and decisions, and monitor progress towards goals.

In the KR app, maintaining call history typically involves recording details such as the date and time of the call, the participants involved, the purpose of the call, and any action items or decisions that were made during the call. This information can be used to ensure that everyone is on the same page, and to identify any issues or roadblocks that may be preventing progress towards the desired outcome.

Track Spoken Duration

The "Track Spoken Duration" feature in the KR App allows callers to monitor the length of time that they spoke. This feature is useful for individuals who need to adhere to specific time constraints or who want to improve their speaking skills by tracking their speaking pace.

When a caller starts recording, the app will display the elapsed time since recording began and update it in real-time during the call. After the recording is complete, the caller can review the duration of their spoken audio and use this information to refine their speaking style or adjust their content as necessary. This feature is useful to Audit the calls made by team.

Work From Anywhere

In today's fast-paced world, flexibility is key when it comes to work. That's why our KR App is designed to provide you with the ability to work from anywhere, anytime.

Whether you're on the go or working remotely, our app allows you to access all the features you need to stay productive and connected. With the KR App, you can stay in touch with your customers, all from the convenience of your mobile device.

Our app is intuitive and user-friendly, making it easy for anyone to use, regardless of their technical expertise. So whether you're working from home, on vacation, or on a business trip, you can stay connected and get your work done with the KR App.

With this app, you have the freedom and flexibility to work from anywhere, allowing you to achieve a better work-life balance and boost your productivity.

Unlimited Leads

We understand the importance of having a robust and efficient lead management system. That's why we offer the KR App, which allows you to upload and manage unlimited leads, giving you the flexibility to grow your business without any limitations.

With our app, you can easily organize, track, and analyze your leads, ensuring that you're always up to date with your customer base. Our user-friendly interface makes it easy to add new leads, categorize them, and assign them to specific team members.

You can also set up automated reminders and notifications to ensure that you never miss an opportunity. The KR App also provides you with detailed analytics and reports, giving you valuable insights into your lead generation and conversion rates. With the ability to upload and manage unlimited leads, you can take your business to the next level and achieve long-term success.

Call Recording

We believe that customer satisfaction is key to the success of any business. That's why our KR App is designed to provide you with advanced call recording functionality, which can be a valuable tool in improving the quality of your customer service.

Our app allows you to record all incoming and outgoing calls, which are then securely stored on the cloud. This means that your team leaders and managers can access the call recordings from the dashboard at any time, providing them with valuable insights into the performance of your customer service representatives.

With access to call recordings, you can identify areas of improvement, analyze customer feedback, and ensure that your team is providing the best possible service to your customers.

Our app also provides you with powerful analytics and reporting tools, allowing you to track call volume, duration, and other key metrics, giving you a comprehensive view of your customer service performance.

By leveraging the call record functionality on our KR App, you can take your customer service to the next level, improve your customer satisfaction, and drive business growth.

Improve productivity of Teleoperations

In today's fast-paced business environment, productivity is a key driver of success. That's why our KR App is designed to provide advanced analytics and reporting tools that can help you improve the productivity of your Teleoperations team.

With our app, you have access to a powerful analytics dashboard that provides you with real-time insights into the performance of your team. You can track key metrics such as call volume, duration, and customer satisfaction, allowing you to identify areas of improvement and optimize your team's workflow.

Our app also provides you with various reports, giving you detailed information about your lead generation and conversion rates. Additionally, our call recording functionality allows you to analyze customer interactions, providing you with valuable insights into customer behavior and preferences.

Real-time analysis of leads helps you stay on top of new opportunities and ensure that your team is making the most of every potential customer.

By using our KR App, you can streamline your Teleoperations processes, optimize your team's productivity, and achieve long-term success.